Migration Policy

We provide free account transfer services to those who want to switch over their hosting account to M2Host from their existing hosting service provider. Please see the below details and terms:

• This free account transfer offer applies to those who purchase any of our Linux or Windows shared hosting, reseller Plans, VPS and Dedicated servers hosting plans displayed on our home page.
• For shared hosting customer, this offer is only applicable for those who purchase any plan minimum for one year.
• The customer must initiate this free transfer request within 7 days of initial sign up.
• In order to avail this free account transfer offer, the customer must raise a ticket from client area to our transfers department and provide the ftp, Control Panel Login details, Database Login details, and database export tools that are provided by the previous host. This will ensure a speedy transfer process. Also the customer will have to provide all the required assistance with regard to contacting his/her previous hosting provider in the event of any technical problem. In all such cases it will be the sole responsibility of the customer to coordinate with his previous hosting provider and obtain all the requested details for our technical department to properly transfer the account.

Important : Please note that you will need to leave your account active with your existing hosting provider until your account is completely transferred to M2host.com and your domain is pointed to our services. If you have availed free account transfer within first 30 days of signup with any of the hosting product /services then the 30 day money back will not be applicable due to resources spent on account migration.

While we shall try our best to transfer your account successfully with due care, we do not take any responsibility whatsoever form for any possible loss or damage to your web content, database or emails. It is highly recommended that the customer retain a local backup of all services, including web content, email, databases, etc. Please note that the account transfer service being provided to you is complimentary and only out of business courtesy and does NOT carry any sort of responsibility. Moreover, under following circumstances your account transfer guarantee cannot be given:

• If the website uses a different database version.
• If the website uses a different PHP Version than the one we currently use
• If the website uses a different server setup than the one we have with us
• If the server of the previous host continuously experiences time outs during the transfer

Free Migrations

* cPanel Migrations include all domains, Addon Domains, Subdomains, and C Panel settings. This will also include your emails and email accounts. Please note that this does require that your old host’s cPanel backup generator to be active.

** Manual Migrations include most things that are not cPanel to cPanel transfers. Additionally this includes work such as splitting addon domains into cPanel accounts. A few examples are: Transferring from a host without cPanel, moving from shared plan to reseller and moving addon domains into new cPanel sub-accounts, addon domain to addon domain, cPanel account to addon domain, addon domain to cPanel account, anything that cannot be packaged and then restored with no additional work.

** The free transfer limit under all plans applies to an individual account size upto 50 GB.

For account sizes above 50 GB and upto 100 GB, a transfer fee of $10.25/Website account will be charged.

Additional Migrations
Should you require additional migrations above what is included with your hosting account, additional charges are applicable. Base pricing is outlined below, however discounts may be offered for bulk migrations.

Additional Migrations

• Account Transfer Time: Please note that this may take around 72 hours time for your account transfer to take place.
• M2host.com reserves the right to refuse any account transfer request at its sole discretion.
• The Transfer Prices seen in table above applied to an individual account size upto 25 GB.
• For account above 25 GB and upto 50 GB will cost $9.25/account for migration.
• For account above 50 GB and upto 100 GB will cost $14.25/account for migration.
• For bulk migrations or any questions related to transfers feel free to contact our transfers department.
• Free Website Transfer is valid for first 30 days from date of signup, renewals or upgrades. After that the service will be covered under Additional Migration and charges will be applicable as per given in table above.
• M2host.com does not provide migration services between our servers free of cost. It will cost $2/account for migration between servers for account uptill 5 GB

Migration services within our servers
5 GB	$2
10 GB	$5.25
25 GB	$10.25
50 GB	$15.25

• For any questions related to transfers feel free to contact our transfers department.
• For Migration between servers both accounts should be in active status