Whether you run a business website or a small personal blog, website and server backups can make the difference between a complete disaster and a minor inconvenience & you can protect your business from data loss.
M2host.com offers backup services to clients for their data that is stored on our servers. However, Backups are not included free as part of any service. Backup is an Add-on service and you need to signup for this service while ordering the hosting account.
Our advanced and secure backup solutions ensure reliable and consistent backups whenever you need them, giving you total peace of mind.
On all shared hosting servers we take daily, weekly and monthly (resources permitting) backups of all cPanel/Plesk accounts in full (meaning it includes website files, MySQL/MSSQL databases, emails, etc...) This however does not mean our backups are 1 day, 1 week and 1 month old respectively. Backups older than 30 days will be overwritten with a newer backup, and it is the customer's responsibility to download a backup before it is overwritten if the customer wishes to keep that copy of their data. So at some point in the month all three backups will be just 1 day old (as the backup routine runs daily). For this reason we ask our clients not to rely on our backups for instances where they may need to restore their account to a previous state due to a website editing mistake or a Word press upgrade error or may be any of the other reason.
Backups as an Add-on service:
Our remote backup solutions are perfect for backing up everything from a shared hosting account to an entire server. We recommend you to choose any backup storage plan given below which is at least three times the amount of space your website or server uses.
Backups for shared Hosting
1.1) Backup of an Active Account
Since Backup is an Add-on Service; you need sign up this while ordering the hosting service. If you have not availed the service while ordering you can place a ticket to our support department and ask for the service at https://m2host.com/clients/submitticket.php
So when you will ask for backups, we will create/generate & provide complimentary copies of any backup content available with us at that moment. Please refer the below mentioned table for the cost & size of the account for backups.
If your hosting package was suspended/terminated, and you would like to get the backup of that service, please check the below article for further instructions
1.2) Backup of a Suspended Account
In order to generate a backup of an account, status of the account should be “ACTIVE”.
However if you wish to take a backup of suspended account and do not want to renew it further then you need to pay $14.99/Account as a onetime activation fee in order to reactivate the account and for the same you need to place the ticket to our sales dept here
Once you pay the above said amount your account will get activated. Backups can then be downloaded from clients end within 48 hours once paid after which the account will be deactivated and removed from our servers without any further notice.
If you want us to create a backup of the same account, you need to pay the fees applicable for backup generation & as per the size of the backup as given in the chart below
*We do not Provide Backups over 10 GB
1.3) Backup of a Cancelled Account
If you wish to take a backup of your cancelled account, you need to place the ticket to our Sales Dept and ask for backups, if backups are available or not. If Backups are available up to 10 GB you can ask for backups within the following conditions:
1.3.1) since the account is already cancelled it will cost you a fee of $34.99 as a onetime reactivation fee. Once you pay the above said amount your account will get activated. Backups can be downloaded from clients end within 48 hours once paid after which the account will be deactivated and removed from our servers without any further notice.
If you want us to generate the available backup for you, you need to pay the fees applicable for backup generation & as per the size of the backup given in the chart.
*We do not Provide Backups over 10 GB
1.3.2) This does not include account renewal. If you however wish to renew the account further separate fee for account renewal would be applicable.
2) Backups for Reseller Hosting
As a reseller hosting provider you need to take care of backups of your client’s website, however we will help you to take care of that by providing an extra storage space as per your needs You can upgrade your backup plan at any time. Simply choose from the following packages while signing up the hosting plan. We will create the backup of account data or no of accounts whichever is less as per the table.
Backup for the suspended Reseller Account:
In order to generate a backup of an account, status of the account should be “ACTIVE”. However you can ask for the backups by placing a ticket to our sales department
Backup of suspended reseller account totally depends on size of the account as well as number of accounts under the reseller. If you need to take a backup, please submit a ticket to sales here.
And depending on the size or number of the accounts you will receive a quote for the same.
Backup for the cancelled Reseller account: We do not provide Backup of the cancelled accounts.
Your e-mail messages are located in the "mailstore" directory of your home directory, and are therefore backed up automatically.
However, we can only back up messages that are actually on our servers. This includes all new (unread) mail and all mail you can see in Webmail. It will not include old (previously read) incoming messages if you read mail using a program like Outlook on your own computer and you've configured that e-mail program to delete messages from the server when you read them.
So if you use your own mail program instead of webmail, and that program deletes messages from the server after they've been read, your computer will have the only copy of the old messages. You'd need to back up your own computer to make a backup of that old incoming mail and your sent mail.
If you want our backup system to store copies of your old incoming messages, too, you should make sure your mail program leaves messages on our servers after you read them. With an IMAP connection, this will happen automatically; with a POP connection, you may need to change a setting in your mail program.
Finally, keep in mind that we can only back up e-mail that's stored in a mailbox on our servers. Any messages that you simply forward to another site will never reach our backup system in the first place. (Whoever handles the final delivery should be backing them up there, of course.)
A "Backup/Restore" feature is included in cPanel/Plesk with each hosting plan and you can use this tool to back up your files
1) How to backup your data using cPanel?
2) How to Download a Home Directory Backup?
3) How to Download and Restore a MySQL Database Backup?
4) How to backup your data using Plesk?
5) How to restore a backup using Plesk?
PLEASE NOTE: While we make every attempt to ensure the reliability of our backup system, we are unable to guarantee that a specific version or date of your files will be available at anytime. We cannot guarantee the backup will contain the exact desired content for every customer, since the backups are scheduled and overwrite previous backups
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