We are so confident with the way our plans are designed and the 24x7 prompt customer services we provide, that we provide 30 day money back. Actually it’s a simple rule, if you provide excellent service no client wants to cancel the service as it’s a problem for both the client and the hosting service provider. It’s more problematic for the client, as he is upset and needs to transfer all his data to another host and again wait for the domains to resolve to another server which harms his business. In this way we understand our client, we understand and know their problems very well and hence we provide a great product along with perfect service that a client does not need to cancel his service. Actually that’s what a client needs, A host should be prefect that client does not need to cancel his service with them and we are really the best at it. Hence we provide 30 day money back to our clients. You will get full refund within 30 days of signup if you want to cancel. Money Back guarantee is included in all web hosting plans.
The thirty (30) day money-back guarantee is valid for credit-card payments only. Due to the costs associated with processing payments made by other methods, we are not able to offer the thirty (30) day money-back guarantee for other payment methods.
If you have availed free account migration within the first 30days of signup with any of the hosting product/services then the 30 day money back will not apply due to resources spent on account migration.
Money Back Guarantee does not apply to services such such as : Domain Registration, Domain Renewal, Domain Transfer, Dedicated IP, Dedicated SSL Certificate, Dedicated Servers, VPS servers and Web Design services or on Renewal of any Hosting Products.
Our server’s hardware is latest and we have dedicated staff for monitoring and hence we can and we provide 99.9% uptime guarantee. Your website needs to be accessible for the visitors in order to generate sales. For this reason M2Host.com offers 99.9% uptime guarantee. It means that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. 99.9% uptime guarantee is included in all web hosting plans.
But at the same time we are not responsible for outages or circumstances beyond our control that hinder access to your site or server such as the following:
Network conditions across the internet (outside of our network), such as :
• Between your ISP and our data center
• DDoS or other attacks on our servers
• Problems with Your ISP's network
• Browser or DNS caching issues
Occasionally, servers and related hardware need to be brought down for routine maintenance and upgrades to ensure that our network is secure and performing optimally. We do our best to keep such incidents to a minimum, and will attempt to give you advance notice of any scheduled maintenance. These scheduled service outages do not qualify for the uptime guarantee. Please see our Server Maintenance Policy for more information.
The '100% Satisfaction Guaranteed' means that M2host.com guarantees the quality of the product you're purchasing. We want you to feel good about your purchase from us. We have a 100% customer satisfaction guarantee for hosting purchases to ensure that you are completely satisfied with that the final product and the service we promised to give you should be exactly as described in your contract.
If you are dissatisfied with your service for any reason within your first 30 days' service you are entitled to the 30-Day Money Back Guarantee. Organizations need to retain existing customers while targeting non-customers. Measuring customer satisfaction provides an indication of how successful the organization is at providing products and services to their clients. At M2Host.com we strive hard to provide and maintain 100% satisfaction guarantee to our clients.
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