If you are using CuteFTP as your FTP client, the following instructions will help you connect it to FTP service.
- Open up CuteFTP and click on the File menu to expand it
- Click on New ->FTPS (SSL) Site to create a new profile to connect to.
- Populate the following fields with the appropriate information as shown in your Welcome Email
- Label
Use this to name your profile. Can be whatever you'd like - Host Address
Listed as your FTP Server/Host name in the Welcome Email. Usually this will be your domain name. - Username
Listed as your FTP Login in the Welcome Email - Password
See Welcome Email under "Ftp Information" - Login Method
Set to Normal - Click OK to save your settings.
You should now be able to connect via FTP
If you are unable to connect, please contact our support team so we may help you and go over your settings with you.