If you are using SmartFTP as your FTP client, the following instructions will help you connect it to service.
- Open up SmartFTP and click on the File menu to expand it
- Click on New Site to create a new profile to connect to.
- Populate the following fields with the appropriate information as shown in your 3dcart Welcome Email
- Protocol
Set to FTPS (Implicit) - Host
Listed as your FTP Server/Host name in the Welcome Email. Usually this will be your domain name. - Path
This may be left blank - Login Type
Set to Username & Password - Username
Listed as your FTP Login in the Welcome Email - Password
See Welcome Email under "Ftp Information" - Click OK to save your settings
You should now be able to connect via FTP
If you are unable to connect, please contact our support team so we may help you and go over your settings with you.