If you are using FileZilla as your FTP client, these instructions will help you connect it to your FTP service.
- Open up FileZilla and click on the "Site Manager" icon located at the top left hand corner.
- Click on New Site to create a new profile to connect to.
- Populate the following fields with the appropriate information as shown in your 3dcart Welcome Email
- Host
Listed as your FTP Server/Host name in the Welcome Email. Usually this will be your domain name. - Protocol
Set this to FTP - File Transfer Protocol - Encryption
Set this to Require implicit FTP over TLS - Logon Type
Set to Normal - User
Listed as you FTP Login in Welcome Email - Password
See Welcome Email under "FTP Information" - Click OK to save your settings
By using Implicit FTP connection, the FTP software will usually automatically specify the correct port number. However if you have any trouble connecting, the correct port to use is 990
You should now be able to connect via FTP
If you are unable to connect, please contact our support team so we may help you and go over your settings with you.
